Terms and Conditions
We are very happy to help you in any way that we can, whether it's advice on which tool to use, or tips on how to do a certain job.
We are all Cake Decorators and understand you concerns, particularly if you have a special cake to do, so please don't be embarrassed to pick up the telephone and ask us. We're all really friendly!
Once you have looked through this site you can order online, telephone or fax us during work hours (below), or write a letter, if you prefer. We can then tell you if all your items are in stock and what the total goods value is. Please note that our suppliers put their prices up throughout the year, so our prices go up accordingly. These prices therefore can go out of date .
The cost of delivering the goods to you is the aproximate cost of the postage. This is calculated as you build your order.We have put in an estimate for non mainland UK delivery costs . Non Europe sales will be adjusted to remove VAT which is included on the price of goods(except edibles and books)We will work out the actual cost of packing and overseas postage and adjust the price to you. If the amount is more than on your invoice we will contact you for confirmation..All products are backed by our 100% No Quibble Guarantee, therefore if you are in any way dis-satisfied with our products please return them to us for your choice of a replacement or refund.
Orders will be despatched as soon as possible, very small parcels will be sent first class(or recorded if specified). Larger items will be be sent by courier on2-3 day delivery. If any item ordered is out of stock we will inform you immediately with an estimated date of availability .
Please remember we are closed on Sundays therefore a late Saturday order will not be processed till Monday
All Product and Brand Names are the property of their respective owners and are referred to for descriptive purposes only. These products have no association with, or endorsement by, OEM's.
We only send overseas packages up to 1kilo
Please note we do not exchange any edibles.
For Bank Transfer orders the postage charge will be removed from your order once your order is placed (may still show in your cart when paying) but will not be charged and a new price will be emailed to you before payment is taken out of your account.
UK mainland’s only
For all other terms and condition see above.